Email us directly at [email protected].
Our expected response time is 2–3 business days.
If you are having trouble signing in, please ensure you are using the correct email address or Google account linked to your profile.
If you still cannot access your account, contact [email protected] and include your account email address so we can locate your details.
If Google Sign-In is failing, please check that you are selecting the same Google account you originally used.
Ensure your app is updated to the latest version on the Play Store. If you need to contact us, please include a screenshot of any error messages you see.
Kiomora’s integration with Health Connect is strictly permission-based. We can only read your steps data where you have explicitly granted permission.
You can revoke these permissions at any time inside your Android settings or the Health Connect app.
If you are reporting a sync issue, please include your Android version and device model in your support email.
If SuperLog misunderstood your text, audio, or media input, please let us know.
When emailing support, include exactly what you entered (or roughly what you said) and explain what the result looked like, so we can improve the system.
Note: Please do not include highly sensitive personal details in your support emails unless absolutely necessary to resolve your issue.
Kiomora Plus subscriptions are managed entirely through the app store where you purchased it (such as Google Play on Android, or the Apple App Store on iOS where available).
If you have an issue with being charged, canceling, or needing a refund, please check your Google Play subscriptions screen or Apple ID subscriptions, as we do not process payments directly.
If you have an active Kiomora Plus subscription but the app doesn't show it, ensure you are logged into the same Google account or Apple ID used to make the purchase.
Try reinstalling or updating the app. If the issue persists, contact support with your purchase receipt details (but do not send full payment card data).
You can delete your account directly inside the app by going to Settings > Delete Account.
For full details on what data is removed, visit our Delete Account page.
Important: Deleting your account does not automatically cancel your subscription. You must cancel it through the store where you subscribed (such as Google Play or the App Store).
Found a bug? We’d love to fix it. Please email [email protected] and include: